NHS 111


The NHS 111 service is a free NHS telephone number that makes it easier for the public to access local healthcare.

NHS 111

The service operates 24 hours per day, 7 days per week, 365 days per year.

Calls to 111 are assessed, advice given and, if needed, patients are directed to the most appropriate local health services. This could be Accident and Emergency (A&E), an urgent care centre, an out of hours GP, a community nurse, a walk-in centre, an emergency dentist or a pharmacy.

There are now only three numbers to know: 999 for life-threatening emergencies, your GP surgery telephone number and 111. NHS 111 replaced NHS Direct.

Calls to 111 are free, including from mobiles.

For more information, including leaflets about NHS 111 in different languages, please visit the NHS Choices website

How do I complain about my treatment?

Your feedback is vital in helping the NHS 111 service to improve. If you have a complaint or feedback about NHS 111, please share it via the contact details below:

  • Tel: 020 8962 7614
  • Fax: 020 8962 4401
  • Email: LCW111@nhs.net
  • Post: 111 Clinical Governance Lead, c/o LCW, St Charles Centre for Health and Wellbeing, Exmoor Street, London W10 6DZ

Further details about how to make a complaint are available on our Advice, Complaints and Compliments page.