Get the right treatment

With increasing pressures on A&E, it is crucial to know what service to choose to best treat your symptoms. Not only can you can get faster and better treatment by choosing the right NHS service, but you will help us reduce the pressure on emergency services, so they can help those in most need.   

Self care
A lot of common conditions can be treated by you at home. If you’ve got a cold or a sore throat for instance, you should take an over-the-counter medicine and get plenty of rest.  We recommend keeping in your medicine cabinet paracetamol or aspirin, anti-diarrhoea medicine, rehydration mixture, indigestion remedy, plasters and a thermometer. That way you’ll be ready for any minor illness or injury that you or your family may suffer.

Your local pharmacist can give you friendly, expert advice about over-the-counter medicines that can help with lots of common conditions, and there’s no need for an appointment. To find your nearest pharmacist visit the My Health London website or call the NHS England Customer Contact Centre on 0300 311 22 33.

If you have an illness or injury that won’t go away, it’s best to visit your GP. You’ll have to make an appointment to get the treatment you need from your GP, but this way you’ll help us reduce the demand on emergency services.

Evening and weekend GP appointments
If you are registered with a GP practice in Enfield (or resident in Enfield but have yet to register with an Enfield GP practice), you can access an appointment with a GP, or other healthcare professional, on weekday evenings, weekends and bank holidays at a primary care access hub.

Urgent and routine appointments, either same day or pre-bookable, are available from 6.30pm to 8pm Monday to Friday and 8am to 8pm weekends and bank holidays. 

You can request an appointment with a local GP or nurse at any one of the hubs by either:

  • contacting your own GP practice directly during core opening hours (8am-6.30pm), or
  • calling NHS 111 weekday evenings, weekends and bank holidays when your GP practice is closed.

For more information about this service please see the primary care access hubs webpage.

GP out of hours services
For the GP out of hours service between 8pm and 8am call the NHS 111 by just dialling '111'.

Urgent care 
If you can’t wait for an appointment with your GP and you need treatment but don’t need to go to A&E, go to your local urgent care centre for treatment or advice. Urgent care centres treat most injuries or illnesses that are urgent but not life threatening; for example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. You don’t need an appointment, just turn up and you will be seen promptly by either a doctor or nurse.

NHS 111
111 is a NHS free phone number to call when you need medical help fast, but it’s not an emergency. So if you’re unsure about where to go, dial '111.' They’ll assess you and advise you where you should go to get the best treatment for your condition. The service operates 24 hours a day, 7 days a week, 365 days a year. The service is free.

Mental Health
Barnet, Enfield and Haringey Mental Health Trust has a crisis and emergency service. This service is there to support you if you are experiencing a mental health crisis and need help quickly. You can access this service through your GP, by calling 111 or by dialling the number for your borough’s emergency service:

Enfield 020 8702 3800
Barnet  020 8702 4040
Haringey 020 8702 6700

Lines are open 24 hours, 7 days a week.

A&E or 999
A&E departments are open 24 hours a day, 365 days a year to treat people with serious and life-threatening emergencies. If you or someone with you is suffering from chest pain or is choking, has blacked out or is losing blood, don’t hesitate, call 999 or go straight to A&E where you’ll be seen immediately.
For non-emergencies or less urgent illnesses and injuries, please use the other services listed above. That way you will help us reduce the pressure on A&E departments so they can help those people most in need.