Chase Farm Urgent Care Centre

Decision of the Governing Body September 2019

 The Governing Body considered a report at its September 2019 meeting. The Governing Body approved the recommendation made by the Clinical Commissioning Committee.

Proposed changes to opening hours - Public engagement: 24 June 2019 to Friday 19 July 2019.

This engagement exercise and the survey have now closed.

The Royal Free London has approached local commissioners about the possibility of reducing the opening hours of the Chase Farm Urgent Care Centre (UCC) by one hour with the last patient being booked at 9pm.

We would like to hear your views on this proposed change.

Usage of the UCC

The main users of UCC services at the Chase Farm site are Enfield patients, followed by Hertfordshire residents, neighbouring CCGs and a limited number of out of area attendances. A clinical review of the data shows that patients attending the UCC are generally in the right place and the average length of time for tests and treatment varies depending on the condition the patients present with.

The busiest hours at the UCC are 8am -12 noon. The last hour of service between 9-10pm is the quietest hour of the day, with 1,139 attendances in 2018 according to data provided by the Royal Free London NHS Foundation Trust. This is an average of 3-4 patients who present in the last hour and this is 2.75% of daily activity.

How to get involved

We are intending to engage with the public on this proposal from 24 June 2019 to Friday 19 July 2019.

This document and online questionnaire is being shared with members of the public via our website, social media, and at public events. We are also writing to our stakeholder list, Patient Participation Groups and local voluntary and community groups.

Please fill in the questionnaire at: A print version has been made avaliable on the right hand side of this web page. If you prefer to complete a printed copy of the survey, please send it to:

UCC survey, Communications and Engagement Team, Enfield Clinical Commissioning Group, Holbrook House, Cockfosters Road, Barnet, Herts, EN4 0DR. Please ensure you return the survey by Friday 19 June 2019.

If you have any questions, or if you require documents in a different format please contact: or call 0203 688 2840. We are also happy to come out to talk to patient or voluntary sector groups during the engagement period on request.

Important information for patients

While engagement on these proposals is ongoing, the Urgent Care Centre at Chase Farm Hospital remains open to walk-in patients from 8am-10pm.The integrated urgent care service (GP Out of Hours) is based at the Chase Farm Hospital Urgent Care Centre from 6:30pm - 8am, 7 days a week. Access to this service is via NHS 111 and is appointment only.