North central London integrated 111 and out-of-hours service starts in October


The NHS in north central London – Barnet, Camden, Enfield, Haringey and Islington Clinical Commissioning groups (CCGs) – has launched an integrated 111 and out-of-hours service. Run by London Central and West Unscheduled Care Collaborative (LCW), a GP-led, not-for-profit social enterprise, this combines the 111 service, which LCW already runs, and the GP out-of-hours service.

Patients will not see any change to how they access these services and will call 111 for urgent health advice, to speak to an out-of-hours doctor, arrange an appointment at one of the out-of-hours’ bases, or a home visit, if appropriate for their medical need.

Combining these services under one single provider means that patients will get the right help from a mix of clinical specialists (nurse, GP, pharmacist), meaning they will get help more quickly, spend less time being passed between different parts of the NHS, and will not have to repeat their story multiple times.

LCW is working with Barndoc who already provide the GP out-of-hours service for Barnet, Enfield and Haringey. This will help to ensure strong ongoing involvement from local GPs.

The new integrated service has been developed by local clinical experts with extensive input from patients and residents across north central London and is based on the latest national guidelines.

Dr Sam Shah, Clinical Lead for the integrated 111 and out-of-hours service, said:

“Bringing these two services together is a hugely important first step in improving urgent care services for patients in north central London. Patients won’t notice an immediate difference, but the new service will enable the NHS to support more patients, more quickly and more conveniently.”

Dr Mo Abedi, local GP and Chair of NHS Enfield CCG, said:

“Patients can phone 111 when they have a health concern that is urgent but not serious enough for A