NHS 111


NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the phone

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week, 365 days per year.

If you have difficulties communicating or hearing, you can:

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice

Calls to 111 are free, including from mobiles.

How do I complain about my treatment?

Your feedback is vital in helping the NHS 111 service to improve. If you have a complaint or feedback about NHS 111, please share it via the contact details below:

  • Tel: 020 8962 7614
  • Fax: 020 8962 4401
  • Email: LCW111@nhs.net
  • Post: 111 Clinical Governance Lead, ℅ LCW, St Charles Centre for Health and Wellbeing, Exmoor Street, London W10 6DZ

Further details about how to make a complaint are available on our Advice, Complaints and Compliments page.