Your local pharmacist (sometimes called chemist) is able to give expert advice on many conditions, from sprains to stomach upsets. Pharmacists can also give advice on a range of matters such as healthy eating, stopping smoking and emergency contraception. You do not need an appointment to see a pharmacist.

How do I find my nearest pharmacy?

To find a pharmacy near to where you live enter your postcode in the search option on the My Health London website

How much are NHS prescription charges?

The prescription charge in England is currently £9 per item. If you know you'll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription prepayment certificate (PPC). A PPC lets you get as many NHS prescriptions as you need for a set price. There are two PPC options to choose from:

  1. a three-month PPC – costs £29.10 and will save you money if you need more than three prescribed items in three months
  2. a 12-month PPC – costs £104.00 and will save you money if you need more than 12 prescribed items in a year 

The quickest way to buy a PPC is to buy it online but they can also be bought in some pharmacies, by post or by phone. For more information please visit the NHS Business Services Authority website.

The latest information about NHS prescription charges and exemptions are available on the Help With Health Costs page of the NHS Choices website

How can I find out about urgent and out of hours care?

Limited pharmacy services are available outside normal opening hours, at night, on Sundays and on public holidays. To find out which pharmacies offer these services contact NHS 111, or check local pharmacy opening times via the My Health London website.

What other services are available?

Your local pharmacist may also provide a range of additional services including stop smoking support and emergency contraception or 'morning after pill'. Ask your pharmacist for more details.

How do I complain about my treatment?

If you wish to make a complaint about the care or service provided by your pharmacist, contact the person responsible for complaints at the pharmacy. You can make your complaint verbally or in writing.  If you are unable to resolve your complaint with the pharmacy, please contact NHS England.  Further details are available on our Advice, Complaints and Compliments page.